Frequently Asked Questions

Frequently Asked Questions (FAQs)

General FAQs

  • What is Arborous Company?
  • Arborous Company specializes in high-quality products related to travel, fitness, and convenience.
  • How can I contact Arborous Company?
  • You can reach us at support@arborousco.com for any inquiries or customer support needs. We will respond within 24 hours.

Order FAQs

  • How do I place an order?
  • You can place an order directly on our website by adding items to your cart and proceeding to checkout.
  • Can I modify or cancel my order after it's been placed?
  • If you need to modify or cancel your order, please contact us immediately at support@arborousco.com. We will do our best to accommodate your request if the order has not yet been processed. We will respond within 24 hours.
  • How do I track my order?
  • Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
  • What should I do if I receive a damaged item?
  • If you receive a damaged item, please contact us immediately at support@arborousco.com with your order number and a description of the issue. We will work with you to resolve the issue promptly. We will respond within 24 hours.

Shipping FAQs

  • What are your shipping options?
  • We offer standard and expedited shipping options. You can choose your preferred shipping method at checkout.
  • Do you offer international shipping?
  • Yes, we ship internationally. Shipping times and costs will vary depending on the destination.
  • How long does shipping take?
  • Shipping times vary based on your location and the shipping method selected. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. 
  • Why is my order taking longer to ship?
  • Due to high demand, certain products may take 10-14 business days to ship as we restock. We strive to fulfill orders as quickly as possible and appreciate your patience.
  • How much does shipping cost?
  • Shipping costs are calculated at checkout based on the weight of your order and your shipping address.
  • Can I change my shipping address after placing an order?
  • If you need to change your shipping address, please contact us as soon as possible at support@arborousco.com. We will do our best to update the address before the order is shipped. We will respond within 24 hours.

Return FAQs

  • What is your return policy?
  • You have 30 days from the date of delivery to initiate a return. Items must be unused and in their original packaging.
  • How do I initiate a return?
  • Contact us at support@arborousco.com with your order number and reason for the return. We will provide you with a Return Authorization (RA) number and return instructions. We will respond within 24 hours.
  • Do I have to pay for return shipping?
  • Yes, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • How long does it take to process a return?
  • Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed within 10-14 business days, depending on your card issuer's policies.
  • Can I exchange an item?
  • Yes, if you need to exchange an item for a different one, please contact us at support@arborousco.com with your order number and details of the product you wish to exchange. Exchanges are subject to product availability. We will respond within 24 hours.

Product FAQs

  • What materials are your products made from?
  • Our products are made from high-quality materials. Specific material details can be found on the individual product pages.
  • Do you offer customization options?
  • Yes, we offer customization options for select products. Please check the product page for customization availability.
  • How do I care for my product?
  • Care instructions are provided on the product page. If you have any specific questions, please contact us. We will respond within 24 hours.
  • Are your products eco-friendly?
  • We strive to offer eco-friendly products whenever possible. Please check the product description for information on eco-friendly materials and manufacturing processes.

Payment FAQs

  • What payment methods do you accept?
  • We accept major credit cards, PayPal, and other secure payment methods as listed on our checkout page.
  • Is my payment information secure?
  • Yes, we use secure encryption technology to ensure your payment information is protected.
  • When will my credit card be charged?
  • Your credit card will be charged at the time of purchase.
  • Can I use multiple payment methods for a single order?
  • No, we currently do not support splitting payments across multiple payment methods.

Discount and Promotion FAQs

  • Do you offer any discounts or promotions?
  • Yes, we offer various discounts and promotions throughout the year. Sign up for our newsletter to stay updated on the latest offers.
  • How do I apply a discount code?
  • You can apply a discount code at checkout. Enter the code in the designated field and click "Apply" to see the discount reflected in your total.
  • Can I use multiple discount codes on a single order?
  • No, only one discount code can be used per order.